TempExperts Philosophy of Customer Success
If there’s one thing John Madden taught us about football, it’s that success isn’t just about executing the basics — it’s about finding creative ways to grind out one more yard. That extra yard can mean the difference between a whole offense coming up just short and turning the ball over on downs… or pushing past the first down marker.
It’s about doing more than what’s expected and finding a way to turn a well-designed play into the play that gets the job done.
That’s the essence of our “And & an AND” philosophy when it comes to our service orientation towards candidates and clients.
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Our Playbook for Extraordinary Service
At its core, “And & an AND” means that we don’t just deliver what our customers ask for — we anticipate their needs, provide additional value, and ensure our clients and candidates experience a level of service that’s above and beyond expectations. Just like a football team doesn’t settle for a simple first down when they can break free for a touchdown, we don’t stop at “good enough.”
In the world of staffing, it’s easy to find a staffing firm who can check the basic boxes. But we’re not just about meeting job descriptions—we’re about finding candidates who fit company culture, who bring extra skills to the table, and who have the potential to elevate an entire team.
That’s the first “AND.”
Then comes the second “AND.” We don’t just place talent and walk away. We follow through. We make sure our clients and candidates are set up for long-term success, whether that means offering training resources, providing market insights, or troubleshooting any post-placement challenges. We keep driving forward, looking for the next way to add value. We look for game-changing plays that separate us from the competition. Maybe it’s offering advice on strategic workforce planning, helping clients navigate industry changes, educating clients on what goes into their bill rate or creating new solutions tailored to our client’s business needs.
In other words, we don’t just want to deliver—we innovate, educate, adapt, and push for a memorable staffing win.
We specialize in four professional lines of business: Legal, Finance & Accounting, Professional Office, and Information Technology. Each of these industries requires a unique approach, but our philosophy remains the same—exceed expectations at every stage of the hiring process.
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The First “AND”: Precision Matching
In staffing, it’s easy to send resumes as a volume exercise. But we’re not just about checking boxes—we’re about finding hard to find, strong candidates who fit the company culture, who bring extra skills to the table, and who have the potential to elevate an entire team. That’s TempExpert’s first “AND.”
- Legal: Whether it’s placing experienced attorneys, paralegals, or legal support staff, we go beyond credentials. We ensure candidates align with the firm’s culture, practice area needs, and long-term objectives.
- Finance & Accounting: Beyond number crunchers, we find strategic thinkers who understand compliance, risk management, and financial planning, ensuring businesses have professionals who contribute to growth.
- Office Professionals: From executive assistants to operations managers, we find individuals who don’t just handle tasks but drive efficiency and productivity within organizations.
- Information Technology: IT hiring isn’t just about coding skills—it’s about adaptability, security expertise, and problem-solving. We match businesses with tech professionals who keep them ahead of the digital curve.
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The Second “AND”: Support, Candor and Follow-Through
We don’t just place talent and walk away. We follow through. We make sure our clients and candidates are set up for long-term success, whether that means offering training resources, providing market insights, or troubleshooting any post-placement challenges. We keep driving forward, looking for the next way to add value.
- We help businesses navigate industry trends so they can stay competitive in hiring top talent.
- We provide market intelligence and resources, such as our Salary Guide, helping clients make data-driven decisions about salaries, benefits, and workforce planning.
- We offer our candidates on-going training and support, ensuring professionals in our network continue to grow and succeed in their roles.
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Playing Like a Championship Team
John Madden once noted, “The road to Easy Street goes through the sewer.” Success isn’t handed out—it’s earned through preparation, effort, and doing what others won’t in our world. For us, that means being proactive instead of reactive. It means understanding our clients so well that we’re already working on their next challenge before they even have to ask.
Our account managers operate like an offensive line, working together to clear the path for a smooth hiring experience. Our precision matching process is like a well-executed game plan, ensuring we connect the right talent with the right opportunities. And just like in football, communication is making sure we keep our clients in the communications loop every step of the way — so they always know the next play.
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The End Zone: Real Results
At the end of the day, it’s about more than just making placements. It’s about building relationships, creating winning teams, and proving that we’re the staffing partner that doesn’t just settle for first downs—we go all the way to the end zone.
That’s “And & an AND.” And (no pun intended) that’s how we win — by helping you win.